Shipping Policy

This Shipping Policy outlines our shipping practices, delivery timelines, and customer responsibilities regarding the shipment of products purchased from our website.

1. Shipping Coverage

At present, Ethereal Aquatics ships exclusively within India.

We do not currently offer international shipping. Any future expansion of our shipping destinations will be updated on our website.

2. Shipping Charges

Shipping charges are calculated and displayed during checkout.

Depending on the product, order value, and delivery location, shipping may be:

  • Free Shipping
  • Flat Rate Shipping
  • Special Shipping Charges (for selected products such as live fish, oversized aquariums, or fragile items)

Customers are advised to review shipping charges carefully before completing their purchase.

3. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Custom-built products, made-to-order items, and special orders may require additional processing time. Customers will be informed accordingly.

Orders are not processed, shipped, or delivered on Sundays or public holidays.

4. Delivery Time

After dispatch, delivery typically takes:

3–7 business days depending on the destination and courier service availability.

Delivery timelines are estimates and may vary based on:

  • Location
  • Courier network coverage
  • Weather conditions
  • Public holidays
  • Regional restrictions
  • Other unforeseen circumstances

5. Shipping Partners

We work with reliable courier and logistics partners, including:

  • India Post Speed Post
  • Reputed Private Courier Services
  • Air Cargo Services (for eligible live fish shipments)

The shipping method is selected based on product type, destination, and service availability.

6. Tracking Information

Once your order has been shipped, a tracking number and shipment details will be sent to your registered email address.

Customers are advised to:

  • Check their Inbox regularly.
  • Check Spam/Junk folders if tracking emails are not received.
  • Ensure that the email address provided during checkout is accurate.

In the event of any anticipated delay before dispatch, our team will make reasonable efforts to notify the customer in advance.

Customers may also track their shipment using the Tracking Page available on our website.

7. Shipping Delays

However, once an order has been handed over to the courier service, delivery timelines are subject to the courier’s operations and logistics network.

8. Force Majeure

Ethereal Aquatics shall not be held responsible for shipping delays, delivery failures, or service interruptions resulting from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Storms
  • Earthquakes
  • Epidemics or pandemics
  • Government restrictions
  • Strikes or labor disputes
  • Transportation disruptions
  • War, civil unrest, or similar events

9. Courier Delays & Liability

While we strive to ensure timely delivery, Ethereal Aquatics is not responsible for delays caused by courier companies, transportation providers, or logistics partners after dispatch.

Delivery estimates provided are indicative and should not be considered guaranteed delivery dates.

No refunds or compensation shall be provided solely due to courier-related delays.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Ethereal Aquatics shall not be liable for delivery failures, delays, additional charges, or lost shipments resulting from:

  • Incorrect addresses
  • Incomplete addresses
  • Incorrect contact numbers
  • Failure to receive delivery attempts

Any reshipping charges resulting from incorrect information shall be borne by the customer.

11. Inspection Upon Delivery

Customers are encouraged to inspect packages immediately upon delivery.

Any visible damage, missing items, or shipping-related issues must be reported within 24 hours of delivery and must be supported by clear photographs and an unboxing video as required under our Refund & Return Policy.

12. Live Fish Shipping

Live fish are shipped separately through approved Air Cargo services and are subject to different shipping charges and handling requirements.

Customers purchasing live fish should also review our Refund, Return & Warranty Policy for detailed Dead on Arrival (DOA) conditions.

13. Contact Us

For shipping-related questions or assistance, please contact:

Ethereal Aquatics
Website: etherealaquatics.in
Email: mayank@etherealaquatics.in
Phone: +91-7015545299

By placing an order on our website, you acknowledge and agree to this Shipping Policy.